I'm quoted in this PR Week piece about BP's measured response to their Twitter account being "hacked". Big brands seem to have learned that kicking up a fuss about being mocked online will generally make things worse.
I run UK & EMEA digital strategy for Cohn & Wolfe during the day, and I make iPhone games with Hard Six Games in my spare time. Nothing you read here is the perspective of Cohn & Wolfe or any of its clients. You can email me at fdrizo at gmail dot com.